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News

RMS Shines in 2nd Quarter 2021 MortgageSAT Customer Satisfaction Quarterly Report

MortgageSAT is the mortgage industry’s market leader when it comes to collecting, analyzing and reporting Customer Satisfaction ratings. This program enables mortgage industry leaders, like Residential Mortgage Services, to compare ourselves with other industry leaders and pull actionable data to consistently improve the borrowers’ experience.

When a borrower completes a feedback survey, the data is compiled and reported across a wide range of dimensions that shape each borrower’s overall customer experience and satisfaction level.   The results are compiled and compared to the National Benchmark, and industry-wide Best in Class ratings across all categories.

MortgageSAT has released its 2nd Quarter 2021 Report, and RMS has, once again, earned impressive rankings.  Some highlights are detailed below: 

RMS 2nd Quarter 2021 Result Highlights:

  • RMS is ranked #1 this quarter in the Online Tools category!
  • 90% of borrowers rated RMS 9 or 10 in Overall Satisfaction
  • 93% Overall Customer Satisfaction Level (7 percentage points above National Benchmark rating)

News

RMS Makes Mortgage Executive Magazine 2020 Top Companies List and More!

Every year Mortgage Executive Magazine compiles comprehensive rankings of the nation’s top Mortgage Companies and Individual Loan Originators.

We are very excited to announce that RMS and its top-producing loan originators are well represented in the recently released 2020 MEM annual rankings, as further detailed in the list below:


News

PHFA Recognizes its Top Lending Partners for 2020

Residential Mortgage Services is excited to announce Pennsylvania Housing Finance Agency (PHFA) has recognized RMS as its #4 top lending partner for 2020. During the virtual Annual Homeownership Awards event, RMS was also honored in the special category for Most New Construction Loans.

For more details and a complete list visit Press Release (phfa.org)

Pennsylvania Secretary of Banking and Securities Richard Vague also honored the awardees during a videotaped message. “The lenders being recognized play a critical role in empowering and supporting homebuyers and homeowners across Pennsylvania,” said Vague. “Their tireless efforts have helped so many Pennsylvanians realize the American dream of homeownership.””


News

Scotsman Guide Newly Released 2021 Top Women Originators

The path of success can be tough. Those who are ready to take on challenges and work through them are rewarded. It is proven here with these hardworking women who rose to the top. We are proud of you!

Residential Mortgage Services is excited to announce 16 RMS Loan Officers have made the Scotsman Guide 2021 Top Women Originators list.

"Congratulations everyone and thank you for all your hard work during 2020. All of you are truly the best of the best in the business. We are very fortunate to have you on the RMS team. " – The RMS Leadership Team

 

First Name

Last Name

State

Total Volume

Closed Loans

Melissa

Caci

MA

$129,087,795

328

Elise

Bare

MA

$125,918,062

406

Elena

Campbell

MA

$118,362,801

324

Amy

Goss

NC

$118,354,891

582

Debbie

Bodwell

ME

$80,934,259

408

Lisa

Capicchioni

NH

$70,029,007

244

Ashley

Borden

MA

$67,252,896

254

Kate

Reagan

MA

$58,474,572

250

Marleen

Paquette

NH

$57,428,856

230

Melinda

Trent

PA

$56,986,380

288

Rose

Stancato

PA

$53,007,250

181

Mary Beth

O'Keefe

MA

$52,991,575

149

Dena

Barber

MA

$46,276,162

176

Caroline

Dahl

MA

$44,638,281

111

Beth

Stephans

VA

$44,417,162

132

Stefani

Eaton

MA

$40,057,631

119

This list is comprised of Loan Officers that “secured $40 million or more in production or closed 100 or more loans within the 2020 calendar year.” For more details and a complete list visit Ranking | Scotsman Guide


News

Scotsman Guide Newly Released 2021 Top Originator Rankings

Residential Mortgage Services is excited to announce 63 RMS Loan Officers have made the Scotsman Guide 2021 Top Originator list. This list is comprised of Loan Officers that “secured $40 million or more in production or closed 100 or more loans within the 2020 calendar year.” Scotsman Guide rankings are one of a kind, verified and audited prior to publication.

RMS stats at a Glance:

  • 63 RMS Loan Officers made the list
  • Of those 63, 4 RMS LOs are in the top 500 that will be featured in the Scotsman Guide Magazine
  • All 63 RMS LOs are in the top half of over 14,000 originators on the list

For more details and a complete list visit Top Originators 2021 | Scotsman Guide


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